Hilton Jiuzhaigou Resort

The room was large with top quality facilities but some simple maintenance would help to create a better impression (squeaky hinges and sliding door runners, wardrobe doors in need of adjustment). The food was good but would have been even better if the plates weren't so cold. We were surprised that they didn't reply to our queries via Booking.com to ask the best way to get to the hotel from the airport. We called in the end and discovered that they would pick us up free of charge. It was lucky that we had a Chinese number and could speak the language, or we would never have known. It would have been quite difficult for non Chinese speakers to find out how to get to the hotel. Having said all this we really liked the hotel, the staff and the location and were very happy with our stay, so it's still a 10 out of 10! We would like to say a special thank you for the help and attention we were given by Andy Wu, Front Office Manager, who even lent us money when we needed some for a visit!

A gorgeous hotel with very professional and friendly staff (special shout-out to the hotel manager)! Traveled here with friends for hiking in Jiuzhaigou, and all of us were so happy with our stay. From the delicious breakfast buffet to the serene views and supreme beds, everything exceeded our expectations. Although the hotel is not yet in a very bustling location -- it seems many nearby restaurants and shops are just in the process of opening, not actually open yet -- we did find a local restaurant nearby that proved to offer some of the best food we had in Sichuan.

*Exceptional staff made me feel cared for. In particular, Anna was friendly and approachable; she even had some bath salts for soaking sent to my room after I had had a long day of exploring Jiuzhaigou. Thank you, Anna! *Luxurious and elegant room, with sweeping views of the mountains. My room was serviced daily and spotless. Bed was super comfortable. * Great location. This made exploring the main sights a breeze. * Standout breakfast buffet, with international and Chinese classics.

am writing to express my profound appreciation for the exceptional service my family and I received during our recent stay at this Resort. The quality of the food, the attentiveness of the concierge, and the overall dedication of the staff significantly enhanced our experience. In particular, I would like to commend Mr. Andy Wu for his remarkable assistance throughout our visit. Mr. Wu's professionalism and dedication were evident in every interaction. He played a pivotal role in organizing our exploration of the scenic areas surrounding the resort, ensuring that our experience was both memorable and seamless. His ability to anticipate our needs and his attention to detail ensured that our stay was not just enjoyable but truly extraordinary. The commitment of Mr. Wu and his team to providing outstanding service is commendable. It is clear that their efforts are a significant factor in the resort's ability to offer an unparalleled experience to its guests. For those considering a visit to these scenic areas, I can confidently say that Mr. Wu and his staff will take care of you with the utmost professionalism. In conclusion, my stay at Hilton Resort was made memorable by the scenic beauty of the area and the exceptional service provided by Mr. Wu and his team. I look forward to future visits and would highly recommend the resort to others seeking a professional and attentive experience in this beautiful region.

The room was spacious and has a great view of the garden and the snowy mountain. The lounges next to the window provide relax spot for rest and rewinding. The services were great and the staffs were very professional and they are very responsive and make their best efforts to solve the problem or accommodate our requests.